Shipping Policy
Last updated: July 2026 · Kayns (Company No. 16781729) · www.kayns.co.uk
This website is operated by Kayns. Throughout the site, the terms "we", "us," and "our" refer to Kayns. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Our goal is to ensure a seamless and transparent shipping process for your custom sportswear. Below are the details of our shipping process.
Shipping Costs
For the United Kingdom
Standard Shipping Fee: £0.00 (Free).
For International Orders
Shipping Fee: Available on request. Contact us before ordering to confirm courier availability, lead times, and costs. International customers are responsible for any customs duties, import taxes, or local charges.
Shipping Range
- Delivery Area: We currently ship primarily within the United Kingdom.
- International Delivery: Available on request to most destinations. Please contact us before placing an order for delivery outside the UK.
Shipping Process
| Step | Details |
|---|---|
| Production Time | Most KAYNS products are made to order. Production takes 15–21 working days after mockup approval and payment. |
| Handling Time | 15–21 working days (Monday–Saturday). This covers the entire production and quality control process before dispatch. |
| Order Cut-off | 2:00 pm (GMT/London time). Orders received after the cut-off are processed the next working day. |
| Transit Time | 0–3 working days (Monday–Saturday) via tracked courier for UK deliveries. |
| Total Delivery Time | 15–24 working days for all UK destinations. This is the single estimate shown across our website, product pages, and checkout. |
Important notes:
- Public Holidays: Delivery estimates are adjusted to account for public holidays.
- Processing Days: Orders are not processed on Sundays. Courier transit occurs Monday–Saturday.
- Order Confirmation: After you approve your digital mockup and we receive payment, your order is queued for production.
Delivery Information
- Tracking: Once your order is dispatched, you will receive an email with a tracking number and a courier link.
- Carriers: We use reliable, tracked courier services like Royal Mail for all shipments.
- Delivery Address: Parcels will be delivered to the customer's address provided at checkout. We cannot deliver to some military addresses, PO boxes, or secure parcel lockers where courier restrictions apply.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 7 days of delivery to initiate a resolution. Include your order number and photo evidence.
- Lost Orders: If your order is lost in transit, please reach out to us immediately for assistance. We will work with the courier to resolve the issue.
Returns
For detailed return instructions and eligibility, please refer to our Returns & Refunds Policy page.
Contact Information
Store Name: Kayns
Company Name: Kayns International Ltd
Address: Flat 22 Barons Court, Church Lane, London, England, NW9 8AD
E-Mail: orders@kayns.co.uk
Customer Support: +44 7848 163497
Company Registration Number: 16781729
Customer Service: Live chat support available; preferred contact method is email. We respond to all inquiries within one UK business day.