Privacy Policy

1. Information We Collect

We may collect and process the following personal data:

• Full name.
• Email address.
• Phone number.
• Billing and shipping address.
• Order and payment information.
• IP address and device/browser information.
• Website usage data (via cookies and analytics tools).

We only collect data necessary to process orders, provide customer service, and operate our business.

2. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling orders.
• Managing payments and refunds.
• Providing customer support.
• Sending order updates and delivery notifications.
• Improving our website, services, and user experience.
• Fraud prevention and security checks.
• Legal and regulatory compliance.

We will not use your personal data for purposes that are incompatible with these.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: to process and deliver your order.
• Legal obligation: to comply with applicable laws and tax requirements.
• Legitimate interests: to improve services and prevent fraud.
• Consent: where you have explicitly agreed (for example, marketing emails).

4. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with trusted third parties where necessary, including:

• Payment processors.
• Courier and logistics companies.
• IT and hosting service providers.
• Fraud prevention services.
• Legal or regulatory authorities (if required by law).

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

Your data is stored securely on protected systems and is accessible only to authorised personnel.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting obligations.

When no longer required, data is securely deleted or anonymised.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality.
• Improve user experience.
• Analyse website traffic and performance.
• Remember user preferences.

You can disable cookies in your browser settings, but some features of the website may not function properly.

We are not responsible for the privacy practices of third-party websites accessed through external links.

7. Your Rights (UK GDPR)

Under UK data protection law, you may have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us using the details below.

8. International Data Transfers

As Kayns International may offer international shipping, your data may be processed outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

9. Data Retention

We retain personal data only for as long as necessary:

• To fulfil orders.
• To meet legal and tax obligations.
• To resolve disputes.
• To enforce agreements.

After this period, data is securely deleted or anonymised.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of the website after updates means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you may contact:

Kayns International