Privacy Policy

Who We Are

This website is operated by Kayns. Throughout the site, the terms "we", "us," and "our" refer to Kayns. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

This Privacy Policy explains how Kayns ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website or services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Identification Information

We collect personal identification information from Users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This information may include:

• Contact Information: Full name, email address, mailing address, and phone number.
• Order Information: Details of products purchased, including customisation specifications (such as names, numbers, and logos for personalised garments).
• Payment Information: Credit card or other payment details needed to process orders. Payment information is processed securely by third-party processors (Stripe, Inc.) and is not stored on our servers.
• Authentication Data: Information to confirm order authenticity.

Non-Personal Identification Information

We may automatically collect non-personal identification information about Users whenever they interact with our Site. This may include:

• Browser Details and Device Information: Type of browser, device type, operating system, and Internet service provider (ISP).
• Log Data: IP address, browser type, visited pages, visit time, duration, and other usage statistics.

Cookies and Tracking Technologies

Our Site may use "cookies" to improve the User experience. Cookies are small files stored on your device by your web browser to help remember settings and preferences, and track site usage. Users can configure their browser settings to refuse cookies or alert them when cookies are sent. We use cookies to enable website functionality, improve user experience, analyse website traffic and performance, and remember user preferences.

How We Use Collected Information

We may use your personal information for the following purposes:

• To Provide and Maintain Our Services: To process orders, manage accounts, provide customer support, and send order updates and delivery notifications.
• To Personalize User Experience: Aggregated data may help us understand how Users use our Site and improve its functionality.
• To Improve Our Website: We may use feedback to enhance our products, services, and overall user experience.
• To Process Payments: Only use submitted information to complete transactions.
• To Send Periodic Communications: We may send order confirmations, updates, or respond to inquiries. With your consent, we may also send promotional information, and you can unsubscribe anytime.
• For Legal and Regulatory Compliance: Fraud prevention, security checks, and compliance with applicable laws.

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: to process and deliver your order.
• Legal obligation: to comply with applicable laws and tax requirements.
• Legitimate interests: to improve services and prevent fraud.
• Consent: where you have explicitly agreed (for example, marketing emails).

Data Sharing and Disclosure

We do not sell, trade, or rent Users' personal identification information. However, we may share information:

• With Service Providers: We may share information with third-party providers who assist us in our business operations (e.g., payment processing, shipping, or customer support). All third parties are required to handle your data securely and in compliance with applicable data protection laws.
• For Legal Compliance: We may disclose information if required by law or to protect against legal liability.
• During Business Transfers: In case of a merger, acquisition, or sale, personal data may be transferred.

Data Storage and Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive and private data exchanged between the Site and Users is encrypted and protected via SSL (Secure Socket Layer) and other digital security measures. We also comply with industry standards for payment card security.

Your data is stored securely on protected systems and is accessible only to authorised personnel.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, such as keeping your account active or as required by law.

• Account Information: Retained as long as the account remains active.
• Legal Compliance: Retained as needed to meet legal obligations (e.g., tax, accounting) or resolve disputes.

When no longer required, data is securely deleted or anonymised.

Your Rights and Choices (UK GDPR)

Under UK data protection law, you may have the right to:

• Access and Update: You have the right to access and update your personal information by logging into your account or contacting us.
• Data Portability: Request a copy of your personal data in a structured format.
• Deletion: Request deletion of your personal data, except data we are required to keep for legal, administrative, or security purposes.
• Object to or Restrict Processing: Object to or restrict processing of your data.
• Withdraw Consent: Withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data is also processed by staff and external service providers (third parties) and partners in these countries.

If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements from the relevant competent authority in the UK (if applicable), unless the data transfer is to a country deemed to ensure an adequate level of protection.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party sites.

Changes to This Privacy Policy

We may update this policy periodically. The updated date at the top of this document indicates the latest revision. We encourage Users to review this Privacy Policy occasionally to stay informed on how we protect and use your information. Continued use of the Site after updates will constitute acceptance of the updated policy.

Contact Information